5 tips for measuring adoption in Office 365
Office 365 can ensure better cooperation, connectivity and structure within your organisation. When you choose cloud solutions within the Microsoft eco-system, you also choose for daily change. Technology changes faster and faster, and that is a good thing.
To anticipate change well, you want to be able to present facts in reports. You want to create insights by doing queries inside and outside your organisation. You want to gather technical insights to be able to see how a project is progressing. How many people use services such as Teams, OneDrive, Outlook, SharePointPlanner, Yammer...
Technology allows us to establish facts. Facts, values, measurement points are important to be able to assess whether the effort we put into user training (for example) and guidance is necessary.
In this blog I have written down the 5 possible places that can be used to measure user adoption within Office 365 . Also readthe summary & conclusions below.
- How many people use Microsoft Teams? What is the trend or evolution since the previous month?
- How many people have stopped e-mailing and are turning entirely to Microsoft Teams?
- Can you measure the evolution if we mail less, so work more in Teams on the work-life balance.
- Meeting culture...
1. Workplace Analytics
Do you know which tasks your organisation spends time on?
- How much time do we spend on specific tasks?
- How automated are we for task A.
What is workplace analytics
Microsoft Workplace Analytics uses data from Office 365 to identify collaboration patterns that affect productivity, effectiveness and user engagement.
- Analyse & identify
- Taking action & changing behaviour
- Measure change
- Repeat these steps to change "better
Workplace Analytics data
Workplace Analytics measures exchange content and puts it in relation to Organisation content. Thanks to the insights from Exchange within Office 365, and data points within Microsoft 365, it is possible to establish relationships. Example: E-mail behaviour.
Example presentation Microsoft Analytics
- In the overview above, you can see all the 'topics' on which most meetings are held.
- In this show you can see how many meetings are held for QBR.
- Overview analysis of the meetings.
- We spend 32% of our time in meetings.
- 36% of our hours are spent on e-mail.
Using workplace analytics
2. Office 365 Adoption dashboards
- With Microsoft 365 Usage Analytics, you can activate insights that are present in every Office 365 tenant are present in every website.
High level - executive summary
Overview Office 365
- Last month / active use
- Number of Exchange users
- Number of OneDrive users vs. growth
- Which users vs. licence.
Product use Exchange
- This can be used to measure the trend in Exchange use in the area.
3. Microsoft Teams Activity report in Teams Admin Center
- Available at Teams Admin Center https://admin.teams.microsoft.com/dashboard
- Microsoft Teams users activity
- Of Teams device activity
- Teams usage/usage
4. Microsoft Teams Analytics Report in Teams
- Analytics can be accessed if you are the owner of the Microsoft Teams .
- Manage Teams
5. Personal productivity with MyAnalytics
Microsoft's MyAnaltics does not quite belong in the list. Yet I have mentioned it because it is important that individuals can observe in which tasks they spend the most time. Important for any change is that users are aware of their productivity which indirectly affects the overall numbers and facts above.
- This report can be consulted at: https://myanalytics.microsoft.com/?v=collaboration
- You need an E5 licence. You can activate a trial via: this blog.
Summary & conclusions
- Workplace Analytics is unfortunately not yet released to the masses. It is a promising solution to get multiple organisation factors in one overview. This is to really actively adjust where there is low use of services within Microsoft 365. Conversely, to highlight where things are going well.
- Office 365 Adoption reports are completely free. And can create many insights that can be effectively managed. If you perform a migration to OneDrive and later notice that 80% of your users are still working on the fileserver. Then you can adjust thanks to these reports.
- Microsoft Teams Activity reports from the teams administrator panel. This is useful for IT Administrators. Often not much happens with these dashboards because the adoption specialists or transformation managers do not get hold of them.
Microsoft Teams Activity insights connects seamlessly with Microsoft Teams Analytics reports. These can be consulted by the appointed persons from Microsoft Teams.
- Personal productivity = Awareness of the facts such as meeting culture or mail culture = Awareness = the first step.
- It's all about the people. Just because you have nice figures in dashboards in Office 365 does not mean that by definition goals have been achieved such as: A better work-life balance. Fewer e-mails, fewer meetings. Getting in touch with people. Talking, and understanding where technology can help. Not the other way around.
You can start with a test setup for Microsoft teams by creating a testtenant.
Also read: activate productivity score.